Refund Policy

Once an order has been paid for and delivered, the items cannot be returned or exchanged. This includes items that:

• do not fit, or were ordered in the wrong size or age
• are no longer wanted (change of mind)
• have been worn, washed or altered

Please check sizes, ages and colours carefully before you pay. If you are unsure, call or WhatsApp us on 0541702946 before ordering and we will gladly help.

We will put things right only in these cases:

• Wrong item sent – you received a different product, size or colour from what you ordered.
• Item we cannot supply – we cancel an item or order after you have paid (for example, it sold out).
• Payment error – you were charged more than once for the same order, or charged for an order that was not created.

For a wrong item, tell us within 24 hours of delivery, with your order number and photos. The item must be unworn, unwashed and with its tags. We will replace it, or refund it if a replacement is not available.

Approved refunds are made to the original payment method (Mobile Money or card) through Paystack. Depending on your bank or network, they can take 5–10 working days to appear.

To report a problem with an order, call or WhatsApp 0541702946 and have your order number ready (it starts with “BS”).